Philly Cont'd: Minima
Minima has absolutely nothing to do with the rest of the store's in Philly we've mentioned up to this point. It's not, we're guessing, owned by enterprising creative young people. Because such people don't tend to open stores where more than one item is priced in the sub-compact car range. But we just had to steal a moment to display this glorious chandelier. It's a one of a kind piece created by Lyn Godley and it was inside Minima's window when we walked by. It's even more stunning in person, when you get a feel for just how large it is. So, if you're in Philly and want to get a feel for modern furniture/lighting design at its most audacious, take a walk through Minima.
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I purchased 2 Risom Lounge chairs and was given an estimated delivery date of 8 to 10 weeks.
On week 9, I called and was told that they would be “ready to ship from Knoll in Allentown” in 2 weeks. I called 2 weeks later and was told that they would arrive in two weeks. When I pointed out that they'd already said that, they said "ready to ship" didn't mean that they would ship. This was Trick #1.
2 weeks later they said the chairs we shipping the following week. I asked for my money back and they refused. I then asked the proprietor directly to give me her word that she would refund my money if the chairs were not delivered by the currently promised date. She agreed.
I drove over to the showroom and asked the proprietor to confirm our agreement in writing. I handed her my receipt to write on. She changed the subject by offering me free delivery. I thanked her for the gesture. She noted "free delivery" on my receipt and began to hand it back to me. I continued "and you will refund my money if the chairs are again not delivered when promised." There could be no misunderstanding; she began writing as I spoke and I asked her to sign it.
Imagine my surprise when I got home and read that she'd only written that she'd given her word" that the delivery would be made, with no mention of guaranteeing a refund. This was Trick #2.
I called her to say that I felt I'd been tricked. She denied this. So I was extremely careful in asking her if she now denied that she had given me her word to refund my money if the current delivery date was not meet. Astonishingly, she denied it. Twice.
Bluntly but practically put, the proprietor of Minima Furniture deliberately and repeatedly lied to me.
by Dennis Towers on 24 September 2008, 05:54 PM